Annual iPhone Insurance from only
£46.61*
*Subject to excess and policy limit
Instant annual cover for all your smart gadgets

Frequently Asked Question's

Questions

A) Important Contact Information FAQ's

A1) Who is the insurance administrator?

A2) Who do I contact to make a claim?

B) Policy FAQ's

B1) Can I buy your gadget insurance whilst abroad?

B2) I live outside of the UK, can I still buy this insurance?

B3) What will we cover?

B4) Accidental damage cover

B5) Theft cover

B6) Accidental loss cover

B7) Breakdown cover

B8) How many Days am I covered?

B9) Is there an Excess on this policy?

B10) Can I purchase a policy in the name of my company, or the company I work for?

C) Booking & Customer Service FAQ's

C1) How do I make a Claim?

C2) Can I cancel the policy if I decide it is not for me?

C3) Can you re-send my policy?

C4) My policy has incorrect personal details, can these be changed?

C5) If I upgrade my gadget, can I transfer cover to the new gadget?

C6) What happens if I am unable to print my insurance documents?

C7) How can I lodge a complaint?

Answers

A) Important Contact Information FAQ's

A1) Who is the insurance administrator?

Please see the policy terms and conditions document.

A2) Who do I contact to make a claim?

Please see thge policy terms and conditions document for the claim's contact details and make a claim within 48 hours of discovering the incident (or in the event of an incident occurring outside of the United Kingdom, within 48 hours of returning to the United Kingdom).

B) Policy FAQ's

B1) Can I buy your gadget insurance whilst abroad?

No - You must buy your Cheaper Gadget Insurance policy before you leave the United Kingdom.

B2) I live outside of the UK, can I still buy this insurance?

No. Our gadget insurance policies are only available to people who have been permanently residing in the United Kingdom for 6 months or more.

B3) What will we cover?

The electronic item must be less than 12 months old with valid proof of purchase (not from online auctions) when the policy is started. Laptops must also be less than 12 months old.

B4) Accidental damage cover

Subject to the terms and conditions of the policy, we will pay for repair or replacement costs if your electronic equipment is damaged as the result of an accident.

B5) Theft cover

Subject to the terms and conditions of the policy, if your electronic equipment is stolen we will replace it. Where only part or parts of your electronic equipment have been stolen, we will only replace that part or parts.

B6) Accidental loss cover

Subject to the terms and conditions of the policy, if you lose your mobile phone or PDA we will replace it.

B7) Breakdown cover

Subject to the terms and conditions of the policy, we will pay for repair or replacement costs for electrical or mechanical breakdown that occurs outside the manufacturers guarantee period.

B8) How many Days am I covered?

Our Gadget Insurance covers you for 365 days, including an allowance of 90 days Gadget cover outside of the UK.

B9) Is there an Excess on this policy?

Yes, please refer to the policy terms and conditions

B10) Can I purchase a policy in the name of my company, or the company I work for?

Unfortunately not, cheapergadgetinsurance.co.uk is available only for individuals who own their gadgets, as stated in the insurance schedule, and they must be over the age of 16.

C) Booking & Customer Service FAQ's

C1) How do I make a Claim?

If you need to report a claim:

Please see the policy terms and conditions document for the claim's contact details.

C2) Can I cancel the policy if I decide it is not for me?

Yes you can, cancel the policy at any time. If cancellation is made within the initial 14 day cooling off period you will be receive a full refund of all premium paid, provided that no claim has been made and you do not intend to make a claim.

For cancellations received after the initial 14 day cooling off period, provided no claim has been made and you do not intend to make a claim, you will receive a proportionate refund of the annual premium less an administration fee by Insure for Travel Limited equal to 25% of the annual premium with a minimum fee applying of £10.00.

C3) Can you re-send my policy?

Yes please call us on 01903 209903

C4) My policy has incorrect personal details, can these be changed?

Yes please call us on 01903 209903

C5) If I upgrade my gadget, can I transfer cover to the new gadget?

Gadgets can be swapped, but the new one must be registered by informing us via our Contact Form

C6) What happens if I am unable to print my insurance documents?

If you are having trouble downloading or printing your documentation, please contact us on 01903 209903 and we will be able to print out and post your validation certificate, policy, policy summary and terms of business documents to you.

C7) How can I lodge a complaint?

Complaints Procedure is:

Complaints regarding the sale of the policy:

Insure for Travel is proud of its reputation for fairness in treatment of its customers. However, occasionally disputes or misunderstandings can arise. Any enquiry you have about the policy should be addressed to:

The Managing Director
Insure for Travel Limited
Ground Floor
Sussex Chambers
5 Liverpool Terrace
Worthing
West Sussex
BN11 1TA.

Tel: 01903 209 903 / Email:enquiry@insurefortravel.co.uk

Complaints regarding claims:

Please see the policy terms and conditions document.

In all correspondence please state that your insurance is provided by UK General Insurance Limited and quote scheme reference 06120A.

In either instance if your complaint cannot be resolved by the end of the next working day, it will be passed to:

Customer Relations Department

UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds
LS10 1RJ

Tel: 0345 218 2685 / Email: customerrelations@ukgeneral.co.uk

If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than £2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.

These procedures do not affect your legal rights